Return & Refund Policy
Since your product is custom printed just for you, AvocaDooDoo does not accept returns. We accept refund/ resent in these cases:
- Damaged/ poor quality printed item
- Wrong item (wrong design, wrong product type)
- Wrong size item (we sent the wrong item with the one you ordered)
- Item has not arrived within 30 days for US order or 60 days for international order
We do not accept refund/ resent in these cases:
- Customer chooses the wrong size
- Package missing due to the wrong shipping address provided
- Customer do not like the item material (Polyester)
- Customer change the order/ shipping address after the product has been printed and shipped out.
- Customer returns the product without noticing AvocaDooDoo Store
WRONG SIZE ORDER
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase.
ORDER MODIFICATIONS OR CANCELLATION
After your order has been placed, you have 12 hours to contact our customer service and request order modifications or a cancellation. After 12 hours, your order has already been placed in production and can no longer be modified.
DAMAGED/ INCORRECT ORDER
At AvocaDooDoo Store, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached on the package of the affected items. Please contact us by email at support@AvocaDooDoo.com and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for US order or 45 days for international order (not include 7 - 10 days processing) after having ordered, contact one of our heroes through our mail support@AvocaDooDoo.com for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT
If a package falls into this category, AvocaDooDoo reserves the right to send a replacement. Refunds are only available for orders that have been successfully received.
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Please make sure that:
The product was received in the last 30 days
The product itself or the printing is defective OR the final product is different than the one you ordered
PLEASE DO NOT RETURN THE ITEMS TO THE RETURN WAREHOUSE ADDRESS ON THE PACKAGE . THAT'S NOT OUR RETURN WAREHOUSE, SO WE ARE NOT RESPONSIBLE FOR REFUND/ RESEND IF YOU RETURN THE ITEMS TO SOME RANDOM ADDRESS. PLEASE CONTACT US FIRST IF YOU HAVE SOME PROBLEM WITH YOUR ORDER.
THE WAREHOUSE ADDRESS ON THE PACKAGE IS WHAT THE CARRIER PUT ON, WE COULD NOT CONTACT THEM, AND THEREFORE ALL THE ITEMS BEEN SENT TO THEIR WILL BE DESTROYED, WE CAN NOT GET IT BACK, SO WE CAN'T REFUND/ EXCHANGE FOR THE ITEMS YOU RETURNED THERE.