1. Orders & Shiping
How can I use the discount code I have?
Please remember exactly the cost we gave you.
Fill the discount code you have in the discount box at cart page (or the check out page, if you don't see it in cart page). The discount will be applied if you fill the exact code in it.
If there's any problem with the discount code, please contact us at support@AvocaDooDoo.com with the discount code you want to use. We will help you check it!
How to place an order?
To place an order
1 - Just add the product you want to card (please check carefully the size table in the size selection before deciding your size).
2 - When you are done choosing the products, then click the card Icon in the top right, click VIEW MY CART, fill the discount code in the discount box (if you have the discount code)
3 - Click PAYPAL (if you use paypal payment) or SECURE CHECKOUT, fill all the needed shipping information and Payment information in Customer, shipping method, Payment step.
4 - All is done, check your email for confirmation order email
30 - Day Money Back Guarantee
If for whatever reason delivery of your products does not take place between 14 and 35 working days on average from the date of purchase, kindly get in touch with support@AvocaDooDoo.com
We provide a 30-day guarantee of 100% for reimbursement or substitution without any complications.
How long is the order processing period?
Order processing times are between 5-7 business days after the day you placed your order. If your order has been processing for more than 7 business days, please contact us at support@AvocaDooDoo.com and we'll help you out.
Processing & Shipping Times
Our warehouse processes and ships out all orders Mondays-Friday (excluding major holidays). After placing your order, your package should be shipped out within 5~7 business days after your order is placed, and you will receive an email with the tracking number soon after. USPS is our primary carrier, and we ship via First-Class or Priority Mail. Depending on where you live, packages are delivered within 10~20 days from the date of shipment. Delivery timeframes therefore fall within 12~30 business days from the moment you place your order. In case your order has not been delivered in the approximated delivery time, please go to support@AvocaDooDoo.com to contact our support team for a complete reimbursement of your purchase.
Out of stock/Backordered Items
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be re-stocked within 2 weeks, we will just automatically refund you for those items.
Our warehouse staffs are super quick, so if you notice an error please email us ASAP with your name and order # so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
What Method Do I Use to check my order status?
You can follow the status of your order by submitting information about your order on the page for Track My Order Following the placing of your order, it is instantly dispatched to our fulfillment center. Here, we are immediately going to produce your products and ship them after this process done. Read more at our SHIPPING POLICY
If I have indicated inaccurate shipping address or selected a wrong dimension or variant, is it possible for me to alert it?
If you experience this, send us an email at support@AvocaDooDoo.com immediately. We may manage to handle it. But, in such a situation, we are unable to promise anything, since each of our products is normally processed the minute you place your order.
In case your order has entered the shipping procedure already, we will be unable to stop it. Get in touch with us, despite this, as we remain concerned and we are going to attempt to assist, regardless.
We are aware how irritating it can be to submit payment for an item which you are unable to utilize.
Can I cancel my order?
In case you change your mind, please contact us at support@AvocaDooDoo.com 12 hours after you placed the order and we will able to cancel your orders. For any cancellation requests after 12 hours, if your order has entered the shipping procedure already, we will be unable to cancel it.
Tracking not work!
Tracking information always need time to be updated on the tracking system. Sometime this processing takes 1 - 2 days. Please don't worry, the item are on the way to you
If you don't know where to track your order, please leave us an message on site chat box, or contact us by support@AvocaDooDoo.com
My tracking says it was delivered, but I didn't receive it
Do you fear that your AvocaDooDoo.com order has been misdelivered? Hope is not lost!
Please click HERE to see more detail
2. Payment & Return
What payment methods do you accept?
We currently accept payment via credit card, debit card and PayPal. We accept Visa, Mastercard .
If you're in the United States, we also accept American Express. You'll see available payment options in your locale during checkout.
Can I pay cash delivery? Can I cc you the money personally because I do not have a credit card
I'm afraid as of now our operations are only limited to credit/ debit card transactions and PayPal. this is to ensure our customer get their consumer protection and also our business is validated. In the future, we may be able to accept cash upon delivery though. If you do not have any payment methods as stated perhaps you could get someone to help you with the payment first
Payment Security - What Level of Protection is available for my private
This shop follows the top standards of the sector so as to secure your private data with the most ideal protection solutions. Your credit card data and private details are encrypted in the course of transmission with the use of secure socket layer technology (SSL). It is mainly utilized on Internet for the secure processing of payments.
The information on your credit card is just accessible to PayPal so as to finalize the transaction asked for. Consequently, it is not retained.
I'd like to return an item, what's the procedure?
Since your product is custom printed just for you, we do not take returns. If we send you the wrong product or wrong size, receive a damaged item, poor-quality printing or incorrect product, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
Please refer to our Return Policy for detailed information and procedure.
My item doesn't fit, can I return it?
Since your product is custom printed just for you, we do not take returns.
If we send you the wrong size, please contact us and we will send the correct size to you ASAP.
If you did order the wrong size, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. But, your satisfaction is our priority, so please contact us at email support@AvocaDooDoo.com, we will try our best to find a solution to make you happy.
Please refer to our Return Policy for detailed information.
You sent me the wrong item, how to I return it?
Firstly, we're very sorry you didn't get what you ordered.
Please make contact with us by support@AvocaDooDoo.com so we can organise to get the right item to you ASAP.
3. Contact AvocaDooDoo Store
How do I contact you?
If you have any questions,You can contact us via "Send us a message" Facebook button, the Feedback button or contact us mail support@AvocaDooDoo.com.
We guarantee to response within 24 hours! Kindly permit 14 to 26 working days on average, for the products’ arrival.
I have suggestions or ideas about AvocaDooDoo.com!
Your satisfaction is always our vert first priority!
We welcome your ideas or suggestions about our website including the page design, order fulfillment. We will do our very best to improve your shopping experience. You can contact us through our email support@AvocaDooDoo.com
4. I couldn't find the answer
Ask us a question
If you use Facebook you can click the "Send us a message" link on the bottom right of the page.
If not, you can send us an email at support@AvocaDooDoo.com
Either way we'll endeavour to respond to you within 24 hours.